I completed a discovery phase with current usage statistics and the existing site to determine a user flow. I worked close with a cross-functional team to brainstorm and sketch out ideas on all the core screens. We talked to 10 users and received valuable feedback. We introduced new features based on all the research and significantly improved the usability across the application. We also gave the product a face lift and introduced data visualizations. As I continued to monitor the product, we saw the need to bring in a product tour to help users during their first time experience.